| 1. |
|
Have you read the Fraud Claim
Process to understand the claim process and to verify that your item qualifies? |
| 2. |
|
Have you used Resolving
Problems with the Seller to send the seller email? |
| 3. |
|
Have you used Resolving
Problems with the Seller to request the seller's contact information and email, call,
or write him? |
| 4. |
|
Have at least 30 days passed since the close of the auction, and have you made every
effort to resolve the problem directly with the seller in that time? |
| 5. |
|
Do you have proof of payment that you can mail or fax to us? Proof of payment includes
a receipt from a money order or wire transfer, a canceled business or personal check, a
receipt from an electronic payment service, or a copy of a credit card receipt or credit
card statement. |
| 6. |
|
If you paid via credit card, or via PayPal or other electronic payment service, have you filed a
dispute with the credit card company or electronic payment service (and the credit card or bank used to
fund the electronic payment)? You must enclose a copy of the denial letter(s) along with your proof of
payment. |
