| Under the GunBroker.com Buyer's Protection Program buyers of items
purchased through GunBroker.com are covered for amounts up to $500 with a $100
deductible against fraud. For example, if the winning bid price is $500, you are eligible to receive $400
in the unlikely event of fraud. Every GunBroker.com buyer is automatically covered at no
charge under the terms of this program. The coverage is effective for any item listed on or after
September 15, 2001. While fraud is virtually non-existent at GunBroker.com, our Buyer's
Protection Program gives you as the bidder the peace of mind to bid and buy with confidence. Our Buyer's
Protection covers two specific forms of fraud:
- You pay for an item and never receiving it, or
- The item you receive is materially different that its description, such as winning a
stainless steel pistol and receiving a blued one instead.
To be eligible under the Buyer's Protection Program you must be the winning bidder of an item
as defined by our User Agreement. 'Side Deals' in which you were not the winning bidder,
items bought or sold through the 'Want Ads', and any other transaction in which you were
not the winning bidder of an auction here are not eligible. Damage
sustained in shipment is not covered by the program; it is the seller's
responsibility to insure the item against damage in shipping.
If you are having a problem with a seller and believe that you have been defrauded,
please do the following:
- Try to contact the seller directly via email, telephone, or snail mail. Many problems
are either misunderstandings or difficulty in communications. You can use Resolving
Problems with the Seller located in For Buyers to request the seller's contact information
and call or email him.
- We strongly recommend that buyers and sellers work together in an attempt to resolve
their dispute. Third-party tools such as SquareTrade
can assist in the dispute resolution process.
- Review the Fraud Claim Process to understand
the claim process and to determine if the item is eligible under the Buyer's Protection Program.
- If you have been unable to work the matter out with the seller and 30 days have passed
since the ending date of the auction, you can file a Fraud
Report. To allow the seller sufficient time for communication between yourself and the
seller you must wait a minimum of 30 days from the date the auction ends to file the Fraud Report. The Fraud
Report must be filed within 60 days of the end of the auction; claims
made after 60 days will be denied.
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